Privacy policy
Privacy Policy
PhlyKonek | Travel eSIM
Last Updated: October 24, 2026
At PhlyKonek, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, https://phlykonek.com, purchase our digital eSIM products, or contact us for customer support.
By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.
1. Who We Are
PhlyKonek is an online store offering digital travel eSIM data plans for supported destinations.
Our website is operated through the Shopify e-commerce platform.
Store Name: PhlyKonek
Store Operator: TSAI ZONG YU (蔡宗寓)
Website: https://phlykonek.com
Customer Support: phlykonek@gmail.com
Store Contact: buab123@yahoo.com.tw
For questions about how your personal information is handled, please contact us using either email address above.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Information you provide directly:
- Name and contact information
- Email address
- Billing information
- Order details and purchase history
- Customer support messages and inquiries
- Device information voluntarily provided for eSIM troubleshooting
Information collected automatically:
- IP address
- Browser type and device information
- Website usage and interaction data
- Cookie identifiers and similar technical information
- Approximate location derived from technical information, where applicable
Payment information:
Payments are processed through the payment service providers available at checkout.
We may receive payment status, transaction references, and limited payment-related details needed to process orders, refunds, and disputes.
We do not require customers to send complete payment card details through email or customer support messages.
3. How We Use Your Information
We may use personal information to:
- Process and confirm orders and payments
- Issue and deliver digital eSIM products
- Send QR codes, installation links, and activation instructions
- Provide customer service and technical support
- Handle cancellations, refunds, and payment disputes
- Detect and prevent fraud, unauthorized transactions, and misuse
- Maintain the security and functionality of our website
- Analyze website performance and improve our services
- Comply with applicable legal, tax, accounting, and regulatory obligations
- Send marketing communications where permitted by law and, where required, with your consent
We do not use your personal information for purposes incompatible with those described in this policy unless permitted or required by applicable law.
4. Digital eSIM Delivery and Service Providers
To fulfill your purchase, we may share information necessary to issue and deliver your eSIM with our eSIM provisioning partners and technical service providers.
Such information may include order identifiers, selected plans, delivery information, and technical details reasonably necessary to provide the service.
Our eSIM partners and local mobile network operators may process additional technical information when you activate or use an eSIM, subject to their applicable privacy practices and legal obligations.
We aim to limit the personal information shared to what is reasonably necessary for service delivery.
5. Shopify and Third-Party Services
Our store operates on Shopify, which provides e-commerce hosting, checkout functionality, and related services.
We may also use third-party providers for:
- Payment processing
- eSIM provisioning and activation
- Automated order fulfillment
- Email delivery and customer communications
- Website analytics and performance monitoring
- Fraud prevention and security
These providers may process personal information to perform services on our behalf or, where applicable, for their own legally permitted purposes.
Their processing may also be governed by their respective privacy policies.
For more information about Shopify’s privacy practices, please visit:
https://www.shopify.com/legal/privacy
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping carts, improve website performance, and understand how visitors interact with our store.
Some cookies may be placed by Shopify or other third-party service providers.
Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.
You may manage certain cookie preferences through your browser settings or any privacy controls made available on our website.
Disabling some cookies may affect the functionality of certain website features.
7. Marketing Communications
Where permitted by applicable law, we may send information about our products, promotions, or service updates.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from promotional emails using the unsubscribe link provided in those messages or by contacting us.
Transactional messages relating to purchases, eSIM delivery, and customer support may still be sent when necessary to provide our services.
8. Sharing and Disclosure of Personal Information
We do not sell customer personal information to third parties for monetary payment.
We may disclose personal information:
- To service providers necessary for operating our store and fulfilling orders
- To payment processors and financial institutions for payment-related purposes
- To eSIM suppliers and technical partners for product delivery and support
- To professional advisers when reasonably necessary
- To government authorities or other parties when required by applicable law
- To protect the rights, safety, and security of customers, PhlyKonek, and others
- In connection with a lawful business transfer or restructuring, subject to applicable requirements
Certain analytics or advertising technologies may be treated as personal information sharing or a sale under specific privacy laws, even where no money is exchanged. Where applicable, we will provide the required disclosures and choices.
9. International Data Transfers
Because PhlyKonek uses Shopify and third-party service providers, personal information may be processed or stored in countries or regions outside your place of residence, including outside Taiwan.
Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.
The privacy and data protection laws of other countries may differ from those of your home country.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:
- Processing and maintaining order records
- Providing customer support
- Managing refunds and disputes
- Meeting accounting, tax, and legal obligations
- Preventing fraud and maintaining security
Retention periods may vary depending on the type of information, the services involved, and applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is legally required or permitted.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Our website uses Shopify’s infrastructure and relevant security features to support secure transactions.
However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
Customers should avoid sharing eSIM QR codes, activation credentials, passwords, or sensitive payment information with unauthorized persons.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal exceptions
- Request that we stop certain processing activities
- Withdraw consent where processing is based on consent
- Object to or opt out of certain marketing or data-sharing activities
- Request other rights available under applicable privacy laws
To exercise your rights, please contact us using the email addresses listed below.
We may need to verify your identity before fulfilling certain requests.
We will respond within the timeframes required by applicable law.
13. Children’s Privacy
Our products and services are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
PhlyKonek is not responsible for the privacy practices, content, or security of websites operated independently by third parties.
We encourage customers to review the privacy policies of external websites before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technologies, services, or legal requirements.
The latest version will be published on our website with the updated date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
16. Contact Information
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:
Store Name: PhlyKonek
Store Operator: TSAI ZONG YU (蔡宗寓)
Website: https://phlykonek.com
Customer Support: phlykonek@gmail.com
Store Contact: buab123@yahoo.com.tw
We will make reasonable efforts to respond to privacy-related inquiries promptly and in accordance with applicable law.
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